How do I get your Brand SMS?

You can easily get our service by registering our website. Visit: http://www.planetgroupbd.com/new_user.php Just fill up the simple registration form and sign up for a new account. You will get your login info by email automatically.

Is there any Fees for Registration?

No, there is no registration fee to register on our site. It’s free and any one can do it. We will create your account completely free of charge.

How long it will take to complete registration process?

After Signing Up, we will forward two emails to you. First automated Email contains the Confirmation from us. And the second email has your Login User ID & Password. Normally our registration process takes less than 24 hours to check and verify your Sender ID. Please wait until you get the second email.

Is there any Demo or Test Account facility?

Yes, you can test our service before purchasing. Simply signup for a new account and it will be done automatically.

What is Sender ID?

Sender ID (Max 11 Characters) is the Brand Name from where the SMS will be forwarded to the destination numbers. It can be your Name, Brand Name, Company or Organizations Name, Service Name etc. One thing must be noted that the Sender ID must not exceed 11 digits in length. You have to fill up the Sender ID field appropriately in Sign Up form.

I need to change my Sender ID what should I do?

If you want to change your default Sender ID, you can inform us by email to: service@planetgroupbd.com mentioning your Username, Old Sender ID and New Sender ID clearly in the email. We will change your Sender ID accordingly. Or you can register for a new account with New Sender ID.

Is it possible to use two or more Sender ID form my account?

Yes, you can add up to 5 Sender ID within your normal user account. Just send your request to service@planetgroupbd.com mentioning your Username and New Sender IDs. We will add your New Sender IDs accordingly after verification.

How much it will cost me for each SMS?

Our regular SMS price for Bangladesh is BDT 0.50 per SMS Credit. For full Pricing and Package details please visit: http://www.planetgroupbd.com/networks-price.php.

Is there any extra Fees or Hidden charge for purchasing SMS?

No, there is no extra hidden charges for purchasing SMS.

What is the validity of your SMS bundle?

In general there is no Specific validity period for our SMS package. You can send SMS as long as you have balance left in your account. But we remove accounts after 6 months of inactivity. If your account is unused for more than 6 months it will be locked automatically. Contact our support team if you are unable to log in to your account. They will be glad to help you on this.

Can I see the SMS delivery reports?

Yes, from our SMS panel you can collect the delivery reports for each and every SMS you have forwarded. We normally provide status report for Delivered, Pending and Not Delivered SMS. You can easily get the report from Report Center. For more on this please our support team our support team.

Can I send international SMS?

Yes, you can send international bulk SMS as well. Our system allows you forward SMS worldwide more than 180 countries. For more about our supported networks visit: http://www.planetgroupbd.com/networks-price.php. If your account does not have the international route enabled, just contact our support team or send us an email to: service@planetgroupbd.com mentioning your Username and requirements. We will enable international route for you.

Do you provide API for Bulk SMS?

Yes we do provide API for free of cost to application developers upon request. If you require our API then send your request to service@planetgroupbd.com mentioning your Username. We will send you our HTTP API Documentation by email.

How do I change my password?

You have to log-in client.planetgroupbd.com panel with your user name and password, then click “My Account” option, there you will find “Change Password” Menu.

I have lost my password what should I do?

If you forgot your Username or Password then you need to submit a ticket or send email to: service@planetgroupbd.com mentioning the details of your troubles. We will be glad to help you on this upon general verification.

Do you provide any Numbers or Database to forward SMS?

No, we do not provide or share any kind of numbers or database with anybody. We strictly avoid of such activities. For more please visit Terms & Condition.

Do you have a Push-Pull SMS service? What its price?

Yes, we have this Push-Pull SMS Solution. We provide shared keyword for each client. There is a yearly subscription fee of Tk. 10000 for each keyword. Additional development fee may applicable if you required any customized solution.

Do you have Reseller facility? What is the process and Cost?

Yes, we do provide Reseller features for website owners. There is a fee of Tk. 5000.00 to become Reseller. First of all you have to have your own website to get the Reseller account. Reseller will get special commission or discount price on every purchase they have made. For more about our Reseller Package please contact our support team or write your interest to service@planetgroupbd.com.

Do you have White Labeling for Resellers?

Yes, we provide customizable Reseller panel for every reseller including customizable API on their banner.

How many times can I change or add sender id name in personal account?

You can add maximum Five sender name in your account.

How can I get API (Application programming interface)? What is its price?

You can get API from us. It’s totally Free of Cost. For getting API, you have sent a request e-mail for API in this e-mail address: service@planetgroupbd.com

Do you have OBD (Outbound Dialer) or Voice Message service? What its price? What its time duration?

Yes, we have Voice SMS Services. Per Voice sms will cost 1.20 BDT. And time duration is 30 seconds per Message.

What is your payment system for purchasing Bundle SMS?

We have online payment system. You can find “Buy SMS” option in our website which helps you to payment in online. *We have also Bkash Merchant account: bkash Merchant number of Planet Group: 01616752638 (Please call the above number after sending money.) *you can also use Bank account for payment. @ Bank Name: Commercial Bank of Ceylon. Account Name: Planet Group. Account No: 1813000393. (Please email us the deposit slip.)

How can I send Bulk SMS? Is there any easy process?

First, Save your selected mobile number with country code like 880171XXXXXXX an excel sheet, CSV Format or Notepad file (Txt.) Format. Then in client.planetgroupbd.com panel, you will find SMS Tools > Upload Tool option which helps you to upload your save XLS, CSV or TEXT file. You also find 6 steps there just follow the instruction and type your SMS Body and send the SMS. *Through user.planetgroupbd.com panel, you can also find the same facility. Here a Blast SMS option which helps you the same way to send SMS in huge mobile number.

Can I send SMS all mobile number in Bangladesh?

Yes, You send sms to all mobile number in Bangladesh because it supports All GSM Operators (Except CDMA like CityCell).

What is the character limit of per SMS?

In general 160 Characters per SMS and you can send Max 1080 Characters which will cost up to 8 SMS.

Can I send Unicode SMS? Like in “Bangla” font

Yes, you can send Unicode SMS and also SMS in “Bangla” font. In Unicode SMS, 70 Characters per SMS.

How to make the group?

For making a group you have to log-in in our Client panel. In this panel there’s a “SMS Tools” Option, where you will find “Contacts manager” option. It will help you easily to make a Group of contacts.

Is there any minimum or maximum limit of the group members?

No, there is no maximum or minimum limit of group members. You can add here a lot of numbers.

I usually send the SMS from my mobile set. Is your offer available for Sending from mobile set or through your system?

Our service is website & Internet based. You can use our service through PC and you can also use our service or send SMS with your mobile browser through Internet.

How to pay the charges - whether it is included in the monthly bill of Using mobile services or what?

No, there is no monthly bill system. It’s a pre-paid system. How much you have to pay that depends how many volume of SMS you want.

What is benefit of sending group SMS through your system?

Through our system you can easily send Bulk SMS in large numbers in just One-Click. You can also schedule SMS sending time which will help you to send SMS in future times automatically.

Is this offer available for the persons or the organizations only?

These offer available for both persons and the organizations. And we have also corporate proposal for Organizations.

Is there any fair pricing policy for corporate client or office?

Yes, there is a fair pricing policy for corporate client or office. SMS rate will be negotiable if it cross 1 lakh +

If I want Reseller account within my website then does it required hosting space?

No, there is no need of your website hosting space. We just link your domain address with our server through DNS forwarding.

What is the process to save contact or create a contact group?

For making a group you have to log-in in our Client panel. In this panel there’s a “SMS Tools” Option, where you will find “Contacts manager” option. It will help you easily to make a Group of contacts.

How many numbers can I store in contact or Group?

No, there is no maximum or minimum limit of group members. You can add here a lot of numbers.

Can I use your services through mobile?

Actually our service is website & Internet based. You can use our service through PC and you can also use our service or send SMS with your mobile browser through Internet.

What is your payment method, Post-paid or pre-paid?

No, there is no monthly bill system. It’s a pre-paid system. How much you have to pay that depends how many volume of SMS you want.

What are the benefits of using our services?

This is the best and cheap marketing tool for any business. Through our system you can easily send Bulk SMS in large number of database within very short time. You schedule marketing campaign, send group wise SMS and even you can clean your database after sending SMS from our system.

Your service is only for corporate usages or Personal usages?

Our offers are available for both companies and individuals. For special offer please contact our sales team.